Bangkok: The Department of Health Service Support (DHSS) is contemplating legal proceedings against a doctor known for making offensive remarks to patients. The decision follows a joint inspection by the DHSS and the National Health Security Office (NHSO) at a community clinic, where the doctor was reported to have insulted a patient. The investigation revealed multiple service deficiencies, prompting the NHSO to prepare for patient transfers to other healthcare facilities.
According to Thai News Agency, Dr. Phuwadej Surakhot, Director-General of DHSS, disclosed that after reports surfaced of a doctor at the clinic allegedly verbally abusing patients and making derogatory comments about those using the 30-baht universal healthcare scheme, he directed the Legal Division and the Medical Establishments and Medical Practice Division, along with NHSO officials, to verify the claims. An inspection at the clinic on Charoen Phatthana Road, Bang Chan Subdistrict, Khlong Sam Wa District, uncovered several violations of the Medical Establishments Act B.E. 2541 (1998). These violations included the lack of a resident doctor and an overseeing doctor, as the previous one had resigned. Additionally, issues were discovered in billing practices, patient referrals, and service access, such as short-term medication dispensing for chronic diseases. The NHSO is evaluating the suspension of the clinic's services and transferring patients to nearby primary care units.
Dr. Arkhom Praditsuwann, Deputy Director-General of DHSS, emphasized the importance of respectful and empathetic communication in the medical field. He noted that physicians should handle their emotions and maintain positive communication with patients, who are often emotionally vulnerable. Courteous language can reduce tension and positively influence patient recovery. He stressed that treating patients with respect and compassion is fundamental to medical ethics. Instances where physicians use inappropriate language may breach the Medical Council's ethical conduct regulations, B.E. 2565 (2022), particularly Article 7, which prohibits actions that damage the profession's honor, and Article 23, which mandates respectful practice without coercion, except in emergency situations. The DHSS plans to compile information and take necessary actions within its jurisdiction.