Digital banking in Thailand has taken a big leap forward in recent years. According to McKinsey’s new Personal Financial Services 2021 survey, which covers approximately 20,000 urban banked respondents in 15 Asia-Pacific markets, the share of Thai customers using digital banking tools at least once monthly jumped from 36 percent in 2017 to 90 percent in 2021. With more than 80 percent of Thai consumers owning a bank account, Thailand has long been one of Southeast Asia’s most developed banking markets. Recently, leading banks have gone further, optimising branch operations, launching a full ra…

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