Bangkok, "Suriya" ordered the mobilization of passenger facilitation staff after the airport immigration system collapsed, moving forward with manual service and arranging food and beverages to serve passengers. AOT responded to the policy of increasing facilitation personnel. passenger Confirmed that flight service will not be affected. Mr. Suriya Juangroongruangkit Minister of Transport Revealing the case of the immigration system (Biometrics) having a malfunction today (24 Jan. 2024) that he has ordered the company Airports of Thailand Public Company Limited or AOT and related agencies 3 urgent matters regarding the said case include: 1. Request all relevant agencies to urgently fix the failing immigration system. To facilitate the travel of passengers. 2. Assign relevant agencies to prepare personnel. To carry out immigration inspection using the Manual system and 3. Assign to relevant agencies. Prepare food and drinks Waiting to provide full service to passengers Mr. Keerati Kitmanawat, President and CEO of Airports of Thailand Public Company Limited or AOT, said that he has now visited the area and is in the process of fixing it, finding that it is an impact on the automatic passport control lane or Automatic Channel is not available. Resulting in queues accumulating at the immigration checkpoint. AOT has ordered personnel of AOT facilitates passengers In addition, we have increased the number of personnel to check immigration information using the manual system and using the APPS system of Suvarnabhumi Airport. Screen people who may have arrest warrants and Overstay to expedite the release of passengers as quickly as possible. in order not to affect boarding 'Right now, it is found that there is some congestion in front of the checkpoint, with queues accumulating. However, it is found that the immigration process does not take long because AOT has increased personnel to facilitate. And the Immigration Police has increased the number of officers to provide service at all immigration checkpoints. which c an greatly reduce congestion And it is found that at this time there is no impact on any flights,' Mr. Keerati said. Source: Thai News Agency