Bangkok: Muang Thai Life Assurance has partnered with iClaim to introduce an enhanced service model that allows customers to process insurance claims at government hospitals without upfront payment, broadening treatment options for clients nationwide.
According to Thai News Agency, Muang Thai Life Assurance has upgraded its outpatient (OPD) and inpatient (IPD) claim services by integrating a cashless claim system. This innovation eliminates the need for customers to pay upfront costs within the coverage limits specified in their insurance policy, thereby utilizing their health insurance benefits fully at public hospitals across the country. The collaboration with WhitePly Co., Ltd., the provider of the digital health insurance reimbursement system iClaim, aims to strengthen the cashless claim service.
iClaim was developed to streamline the insurance claims process, making it more convenient and transparent. By doing so, it reduces financial burdens on patients and enhances hospital efficiency. Through this system, hospitals can coordinate medical expense information directly with insurance companies to verify eligibility, thus eliminating the need for customers to use personal funds or gather documents for reimbursement.
Currently, over 400 public hospitals are connected to the iClaim system, including notable ones like Lampang Hospital, Chiang Rai Prachanukroh Hospital, and Chonburi Hospital, among others. Dr. Sophon Mekthan, Chairman of White Plai Co., Ltd., expressed satisfaction with the partnership, emphasizing the increased convenience and efficiency in using health insurance benefits, as well as the reduction of procedural barriers for customers accessing their insurance benefits at public hospitals.
Mr. Sara Lamsam, CEO of Muang Thai Life Assurance, highlighted the company's commitment to offering comprehensive cashless claim services, extending the network to include various prominent public hospitals and medical schools. The continuous expansion of this collaboration is aimed at enhancing the quality, service, and cost management of patient care in hospitals, thereby creating a positive experience for clients.