Bangkok, NT clarified that it charges NSW service fees to all data link service providers with the same standards according to the regulatory agency's criteria, emphasizing that the revenue will be used to develop services in accordance with international standards to meet the needs of data exchange in all sectors. Col. Sanphachai Huvanandana, Chief Executive Officer of National Telecom Public Company Limited (NT), revealed about the case where Netbay Company filed a petition requesting fairness on the National Single Window (NSW) service fee that NSW service is an electronic document exchange service between import and export operators and various agencies. The NSW system was provided by the Customs Department since 2008 before being assigned to NT to operate in 2020 according to the Cabinet resolution. The original NSW service structure provided by the Customs Department required almost all import and export operators not to directly connect to the NSW system but to connect through VAN/VAS (Value Added Ne twork/Value Added Service) service providers or Gateways that act as an intermediary to link data with the NSW system. The VAN/VAS or Gateway service providers charge data linking fees to import and export operators based on the rates set by the Customs Department. However, the Customs Department did not charge any fees to VAN/VAS or Gateway service providers because the Customs Department requested budget support from the government to develop and provide the NSW system. Later, the Cabinet resolved that NT would be the NSW service provider instead of the Customs Department to reduce the government budget burden by having NT invest in procuring a new NSW system to replace the old system of the Customs Department and charge a fee for the NSW system so that the system can operate and continuously develop its capabilities. Col. Sanphachai further explained that NT has developed a new NSW system to replace the old system of the Customs Department and has started a free trial since December 2021. During the trial period, NT has opened for interested parties to join the NSW service with NT, including the original VAN/VAS and Gateway service providers who previously provided services on the Customs Department's NSW system, to apply to be an electronic data linkage service provider (NSP: NSW Service Provider) to link data between importers and exporters to the new NSW system. NT has proposed the NSW service rates to the Subcommittee on Policy Development and Supervision of the National Single Window System for announcement, and has also discussed with the Electronic Data and Services Club of Thailand, which consists of the original VAN/VAS and Gateway service providers, about the appropriateness of calculating the service rates. Almost all service providers agree to the said service rates and have registered as NSPs and complied with the qualifications and duties set by the Subcommittee on Policy Development and Supervision of the National Single Window System. Currently, there are 8 NSP providers that provide data linka ge between registered importers and exporters and the NSW system, namely 1) Tiffa EDI Services Co., Ltd. 2) E-Custom Service Co., Ltd. 3) K-Software Co., Ltd. 4) Computer Data System Co., Ltd. 5) Thai Trade Net Co., Ltd. 6) EDI Siam Co., Ltd. 7) Kwanchai Technology and Consultant Co., Ltd. 8) Trade Siam International Co., Ltd. Since NT officially launched the NSW services since February 2023, all registered NSPs have been paying the NSW service fees and have not had any problems with the importers and exporters. The complainant company is the original Gateway service provider that provides a service linking import-export business data with the original NSW system of the Customs Department. It is similar to other VAN/VAS or Gateway service providers that have registered as NSPs on the new NSW system. However, the complainant refused to register and comply with the requirements for being an NSP service provider on the new NSW system, but has continued to use NSW services since NT launched the free trial servic e. NT has been trying to negotiate with the complainant all along to have the complainant register as an NSP and comply with the requirements to meet the same standards as other NSPs and prevent inequality in competition between NSPs, as some NSPs have reported problems, but the negotiations were unsuccessful. The complainant has not registered as an NSP and has not paid the service fee, resulting in a loss of income that should be sent to the government. Therefore, NT had to take legal action. However, in order not to affect import-export business operators, NT has always maintained the quality of its services according to the standards. 'NT uses the income from NSW services to maintain service standards and continuously develop services. Since receiving the system transfer from the Customs Department, we have developed additional services, including the e-Coasting Trade system, the Kratom import and export system, the phytosanitary certificate system (e-Phyto), the Certificate of Origin (eC/O), and are cur rently developing the Single Submission system to allow entrepreneurs to apply for licenses from various government agencies through NSW at a single point, including the Electronic Goods Release Order (eD/O) service system, and the B2B business data exchange system both domestically and internationally. In addition, NT has developed the quality of NSW services until it has passed the international standard certification in terms of information security ISO27001, personal data protection ISO27701, and service continuity management ISO22301, ensuring that the system is risk-free. It can be seen that NT is committed to developing NSW services as a central platform for data exchange between agencies both domestically and internationally that is convenient, safe, responsive, and fair to all sectors.' Source: Thai News Agency