Bangkok: The Energy Regulatory Commission Office (ERC) has developed a channel for receiving complaints about electricity service problems. For the public through Line Official or 'Line add ERCvoice' to increase communication channels through mobile phones to receive complaints from the public. to provide convenience increased mobility 'Promoting participation and managing complaints in the Line Official format, which has the same working style as Traffy Fondue, is considered to raise the level of digital complaint management. Energy users can access channels to report problems more conveniently and quickly. By adding the official account 'ERC receives problem notifications' or Line ID @ERCvoice, the Energy Regulatory Commission has invited the Electricity Utilities Distribution Department. Already joined in this Line Official, which the Electricity Distribution Department will be the one to solve such problems directly." Previously, the Energy Regulatory Commission had a meeting to discuss with the Electri city Distribution Authority. To find guidelines for supervision and cooperation in solving the problems of the people. and preparation To drive the use of the said platform and ready to be launched from May 28, 2024 onwards For those interested, you can study the details of the steps. and how to use the channel for managing public complaints through Line Official 'ERC receives problem notifications' or Line ID @ERCvoice, management practices of the agency through Application Fondue Manager or website https://citydata.traffy. in.th. Source: Thai News Agency