Samut Prakan, "Big Hin" visits Suvarnabhumi Airport. Investigate the latest issue of the Immigration system failure and it is now open for business as usual. From the case of the Immigration Bureau revealing that the immigration system was down, affecting the volume of passengers at Suvarnabhumi Airport. especially outbound which passengers must rush to board the plane during a limited time From the early morning of January 24, 2024 until noon, there was still a congestion. At 12.50, Police General Wisnu Prasatthong-osot Chairman of the Board of Directors of Airports of Thailand Public Company Limited (AOT) visited Suvarnabhumi Airport. to investigate the incident along with Dr. Keerati Kitmanawat, President of AOT, and Mr. Kittipong Kittikachorn, Director of Suvarnabhumi Airport. By walking and inspecting the area of ??outbound immigration and inbound immigration. Police General Wisnu revealed that he received orders from Mr. Suriya. Therefore, Rungruangkit Minister of Transport Hurry down to inspect and follow up on solving problems. Ready to support urgent implementation Initially, a report was received from Police Major General Cherngron Rimpadee, Commander of Immigration 2 (Commander of Immigration 2) that the immigration system (Biometrics) had a malfunction since 4:30 a.m. on January 24. 2024 There was a delay at the computers at the immigration checkpoint, resulting in passport inspection taking longer than usual. Previously, it took no more than 45 seconds per person from the time the passport was handed to the officer until the inspection and stamping was complete. Instead, it took more than 1 minute per person. Meanwhile, the system affected the automatic passport control channels or Automatic channels and could not be checked. Make it during the time when there are many flights taking off and landing. In particular, international outbound passengers at Suvarnabhumi Airport accumulated quickly. A long line violently overflowed at the baggage screening point. through the Immigration Technology Center , which controls the said technology system to urgently resolve the matter. At the same time, the Commander-in-Chief of Immigration Division 2 has ordered Suvarnabhumi Airport Immigration which is most affected Solve problems according to the incident response plan in the event of a system failure according to the Com Down code by using personnel to check with the manual system and using the APPS system of Suvarnabhumi Airport. Screen people who may have arrest warrants and overstay to expedite the release of passengers as quickly as possible. in order not to affect boarding causing the density to begin to relax but continues to accumulate Police General Wisnu therefore advised Immigration 2 to adjust the manual recording method by using photographs to make it faster and for AOT to arrange support staff to provide convenience to passengers, such as distributing drinking water. And help separate passengers who are at risk of not being able to board the flight in time to set up priority slots to check their pa ssports first as a solution to the immediate problem. The issue of facilitation is an important matter that Mr. Settha Thavisin, Prime Minister, and Mr. Suriya Juangroongruangkit The Minister of Transport gives importance to Because international airports are the face of the country, if the system is not good at any point It is damaging to the image of both tourism and investment. In terms of the technology system of The Immigration Bureau gave it to me. Immigration Bureau rushes to find a solution both in the urgent period and long-term development Problems like this should not occur again, Police General Wisnu said. Recently, it was reported that the immigration system was able to return to normal operation at 1:30 p.m. Source: Thai News Agency