Bangkok, May 4-The Office of the ERC clarifies the number of complaints requesting an electricity bill inspection. Found that most of them reflected the feeling that the electricity bill was expensive. do not want to complain

The Office of the Energy Regulatory Commission (ERC) revealed that after the ERC has publicized to power consumers who encounter problems or suspect that the electricity bill charged by the Electricity Distributor is incorrect. or have doubts Problems with obtaining service Complaints can be made through the central office of the ERC, the office of the ERC in the area. and the Regional Energy Consumer Committee (REPC). During the period from April 26 to May 3, 2023, it was found that there were 142 complaints submitted to the office to investigate the electricity bill collection. Able to summarize issues of complaint type and the number of complaints about electricity bills as follows

Group Issues of opinions/complaints 1. Express opinions / reflect the feeling that electricity bills are expensive. do not want to complain But need an explanation, 41 cases, 29% 2. Ask to check the expensive electricity bill / ask to check the meter. but no documentary evidence is attached. Or the evidence is not clear, 43 cases, 30% 3. Ask to check the cost of electricity is expensive. or ask to check the meter Attach complete evidence documents, 56 cases, 39% 4. Have notified or complained to the local electricity but not corrected, 2 cases 1%

The Office of the ERC has proceeded with the complaints as follows: 1.Receiving complaints and coordinating contact back to 74 complainants. 2.Coordinating with the Electricity Authority (PEA/MEA) already in the process of considering the results of 40 cases. 3.Waiting for additional documents from Complaints for consideration, amounting to 28 cases.-Thai News Agency

Source: Thai News Agency