Bangkok, TMB Thanachart Clarifying the case of a famous page published where a customer using a debit card had money deducted from their account. It was found that this was not due to internal information being leaked. or the mobile banking system has been hacked. If checked, it is found that the debit card holder did not perform the transaction on his own. The bank will refund the money within 5 days. Thanachart Thai Military Bank Public Company Limited or TMB Thanachart Report the case of a famous page published where a customer using a debit card had money deducted from their account. and a warning was given In this case, the bank is not complacent and hastened to investigate all affected transactions. And would like to clarify that all unusual items that occurred This was not caused by a leak of internal information or the bank's mobile banking system being hacked in any way. The bank is currently in the process of contacting affected customers to cancel their debit cards. and according to the bank's w ork processes If there is an item that the debit card holder did not make and has verified The bank will update the refund within 5 business days, so we ask customers not to worry. The bank recommends that customers can choose to enable or disable online purchases of goods/services on the ttb touch app in the event that they do not wish to use it as follows: Go to Settings and select the Debit Card Management menu. Go to Set Limits and Use the card Then go to Permissions and select to turn off Permission to use products/services online. However, the bank would like to welcome all comments in order to improve and develop the bank's services to be more efficient. If customers need help or report problems using the service, they can contact ttb contact center 1428 or notify via ttb contact us, click https://ttbbank.com/web-contact. The team will quickly contact and provide assistance to you. Source: Thai News Agency