Bangkok, Cutting-edge! AI in the Traffy Fondue platform takes problem-solving to the next level. The system can analyze problem images and text with AI and automatically forward them to relevant agencies. Dr. Wasan Patarathikom, Director of the Digital Innovation Service Unit for Cities, National Science and Technology Development Agency (NSTDA), said that 'Traffy Fondue' has raised the level of problem reporting with cutting-edge AI! By using AI technology on the Traffy Fondue platform to help report problems more efficiently, allowing officers to understand the problems quickly and correctly, responding well to the needs of the people, reflecting the transparent management of the city from the participation of the people. By the research team of the Digital Innovation Service Unit for Cities, the platform has been developed to provide the Traffy Fondue: Urban Problem Management Platform, a channel for reporting and managing urban problems found through the LINE Chatbot automatically. When the system rece ives complete problem details from the reportor, the system will automatically analyze the problem type from the data and notify the agency responsible for solving the problem in that area. It can also ask for more information or report progress to the reportor in real time. The usage has been expanded to 77 provinces, with more than 15,000 agencies already using it (data as of June 2024) to be used as a communication tool to receive complaints from the public to reduce the workload of officials. Statistics on complaints received (June 2022 - July 2024) are more than 940,000 cases, with more than 733,000 cases completed, accounting for 77%. Dr. Wasan said that the new AI feature in Traffy Fondue is to help communicate about reporting problems more effectively. AI technology is used to help process data about problems reported by citizens, from summarizing the content of the problems reported, sorting problems by text and images, prioritizing problems, and suggesting solutions for officers and agencies respon sible for solving problems. Importantly, it checks for coarse and impolite words and suggests polite messages, allowing officers to quickly and correctly understand the problems reported to solve problems, responding to the needs of citizens well, and reflecting city management that is transparent from citizen participation. In addition, the new feature of Traffy Fondue has improved the problem reporting process from 5 steps to 3 steps for the convenience of reporting problems to the public: 1. Press the button Report a new problem and share the location coordinates, 2. Type in the details of the problem, and 3. Send a picture of the problem and receive a card confirming the notification. The public and agencies that want to use Traffy Fondue can use LINE to scan the QR code or add the friend @TraffyFondue to chat to report problems and follow the updated report on problem resolution via notifications in the LINE Chatbot and more information at the website http://www.traffy.in.th /. Source: Thai News Agenc y