Bangkok: Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, along with Mr. Pradermchai Boonchuaylue and Mr. Ronnarong Poolpipat, held discussions with HE Mrs. Anna Hammargren, Ambassador of Sweden to Thailand, and Volvo executives to address issues concerning the Volvo EX30 electric car. The meeting aimed to protect consumer rights and ensure safety, aligning with the Thai government's policy under Prime Minister Anutin Charnvirakul.
According to Thai News Agency, the Swedish Ambassador expressed gratitude for the discussions and emphasized Sweden's commitment to resolving consumer protection issues collaboratively. Mr. Chris Wailes, Managing Director of Volvo Cars (Thailand) Co., Ltd., stated the company's dedication to user safety, highlighting ongoing efforts to replace batteries in affected models. Battery testing is scheduled for June 22, 2026, with plans for Thailand to lead in global battery replacement by August 2026. All Volvo EX30 owners will receive an 8,500 baht charging voucher, benefiting around 1,200 owners so far.
Ms. Supamas assured that the government is attentive to all parties and committed to fairness and transparency, prioritizing consumer safety and rights. She urged expedited resolution so vehicle users receive timely and comprehensive care. Mr. Ronnarong Poolpipat noted continuous CPB monitoring following incidents of car fires. Despite refunds and replacements satisfying affected owners, concerns over battery charge levels remain. The CPB is considering legal action to ensure consumer justice.
Efforts are ongoing to ensure all Volvo EX30 owners feel confident and safe with their vehicles. The CPB will continue to monitor and facilitate fair treatment for all consumers. Affected individuals or those wishing to file complaints can reach out via the CPB hotline 1166, OCPB Connect application, website ocpb.go.th, or Damrongtham Centers nationwide.