Bangkok: Deputy Minister of Interior Jetseth Thaiseth has swiftly coordinated with the Consumer Protection Board to address the plight of approximately 150 Thai Muslims who purchased Umrah packages but found themselves unable to travel as scheduled.
According to Thai News Agency, the issue was highlighted by Mr. Zakariya Sa-i, a Member of Parliament for Narathiwat Constituency 4 of the Bhumjaithai Party. In response, Mr. Jetseth immediately traveled to Suvarnabhumi Airport to meet with the affected individuals and initiated urgent coordination with the Office of the Consumer Protection Board (OCPB) and relevant agencies.
Ms. Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, assigned Ms. Patcharin Samsiripong to represent the OCPB and work with Mr. Jetseth on this matter. Together, they aimed to expedite assistance, listen to complaints, and investigate the situation thoroughly. This collaborative approach underscores the government's commitment to protecting citizen rights and ensuring prompt legal action where necessary.
Initial reports indicate that of the 150 affected individuals, 58 gathered at Suvarnabhumi Airport while others awaited updates at the Almaz Hotel. The pilgrims had paid 25,000 baht each for the packages, expecting the remaining costs to be covered as promised by the tour company. However, when their departure date arrived, they were unable to travel, leading to significant financial distress, with estimated damages reaching 3,750,000 baht.
The complainants have also sought legal recourse, filing complaints with police to initiate mediation or secure refunds. Mr. Jetseth has directed the Damrongtham Center and associated agencies to collect facts and facilitate a thorough investigation into the business practices of the tour company involved.
Ms. Patcharin Samsiripong reassured that the Consumer Protection Board (CPB) is prepared to gather information and work with other agencies to protect citizens' rights and ensure justice is served swiftly.
Mr. Jetseth emphasized the importance of such religious journeys and pledged to expedite assistance and legal proceedings if necessary. He also advised individuals planning to perform Umrah or Hajj to verify the credentials of tour operators and retain all relevant documents to prevent similar issues.
The Deputy Minister further instructed provincial grievance centers to collaborate with relevant agencies to assist affected citizens. He encouraged anyone facing similar issues to report them to the Ministry of Interior or the OCPB, ensuring a coordinated response and timely resolution.